Mick's IT Blogs

My blog is here to help solve issues I have encountered and solved, publish scripts I have written, and educate others in understanding areas that are not well covered.

Mick's IT Blogs

Information Technology Zone

30 April 2013

How to stop those annoying Charter Communications Telemarketers

As a Charter customer, it's very annoying to be constantly bombarded by telemarketing calls. Charter is relentless. No matter how much you ask them not to call you, they will continue and the reps are very aggressive. They are exempt from the National Do Not Call Registry because there is a business/customer relationship. At one point, I was contacted 16 times within two weeks from their 909-259-0292 number. They do change up the number that appears on the caller ID. Sometimes I have gotten their 404 area code. 

Their website now has a privacy page that allows you to opt out of all marketing calls. Go to http://Charter.com. At the bottom, click on Your Privacy Rights.


Once the next screen comes up, click on Privacy Preferences. 


Now that you are on this page, fill out all of the fields. You will need your account number. At the bottom, select All of the above. Click submit and you should not receive any further harassing calls from them.

3 Comments:

At January 15, 2014 at 2:22 AM , Anonymous Call Center said...

It is not really hard to stop those annoying telemarketer as an call center agent in Finland i suggest to put down that phone and let the telemarketer talk and say the you are not interested and that is the best way to stop them annoying you.

 
At March 25, 2014 at 2:14 PM , Anonymous Anonymous said...

I am an Internet only customer of Charter's, and I had been getting sales calls three times a day for over a year. I had asked several times to be removed from the calling list, but they never listened. I started adding their number to my auto reject list, but each time I did that, the reps would just start calling from a different number. When I did answer and tell the sales reps I was not interested in other services, they were very pushy and sometimes rude. I live in a rural area with no other comparable ISP choice, so I had just been putting up with this harassment. A week ago, I found this blog and filled out the form to request that they stop contacting me. So far so good. Your instructions made the form easy to find. Thank you for this information!

 
At March 25, 2014 at 2:29 PM , Blogger Mick Pletcher said...

I am glad it is working for you. I am also an internet only customer and they are very annoying.

 

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