18 September 2017

Retrieving all Files off of the SpaceMonkey, Now the Vivint Smart Drive

I purchased the SpaceMonkey back when it first came out. It has been a so-so NAS device that also backed up to the cloud. Vivint bought them out and I ran into real problems when the HDD had failed on the device and the cloud backup was lost during the transition to Vivint. Luckily, I overnighted it to them and they were able to retrieve all contents and back it up to the Vivint drive.

Recently, Vivint changed how the drive works and abandoned the tool that you install. They decided to go all web based on retrieving your files. I contacted them and they verified the tool is no longer available to download. This is not good because I have a LOT of files on the SpaceMonkey that are enormous. As you might know, browser downloading is not dependable for very large files. I have some files that are tens of gigabytes in size. Supposedly the drive detects if your browser and the smart drive are on the same network. If so, it is supposed to work flawlessly and download directly from the device to your machine. Browser downloading typically fails after a few gigabytes, so no, it has not been flawless. In fact, downloading several gigs worth of pictures from different trips was a hit or miss thing. Some would not download correctly and were corrupted. Luckily, my wife's old computer was resurrected and it had the Spacemonkey tool installed. The tool still works with the Vivint drive. It maps the drive to your machine to allow for robocopy to be used. Since they have removed it from their site, you can download it from my GitHub site located here.


14 comments:

  1. Hey Mick,

    I am having utter problems accessing my SpaceMonkey files – since they shut down the service I cannot copy the files to another drive (I still see them on my Mac) and I am on the verge of losing all my photos & memories (wedding, ...). Do you have any idea how I could get these files back? The Windows installer doesn't help me, tried it but logging in fails (they shut down the auth server I guess) and I can't even mount the drive there.

    Thanks & regards,

    Henning

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    Replies
    1. The Vivint information clearly states you should have done this long before now or you'll lose any personal files. I just want to view and quickly save security video. This drive and using only a mobile app is a joke.

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    2. I forgot to mention that no mail or such reached me with regards to shutting down the service... And this doesn't bring back my data.

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  2. The only thing I can think of is removing the HDD from the SpaceMonkey device and slaving it. I don't know if files will be accessible.

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  3. I got one of those space monkey can someone paste the web gui address is it its IP?

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  4. Is there a Space Monkey Installer for a Mac computer

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  5. port 8080 and 22 are open on my space monkey. i can ssh to it but i dont know the credentials to login. :( i could not find a GUI on port 8080

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  6. you can find your space monkey ip address by logging into your router and looking for the mac address printed on the bottom of the space monkey.

    I used nmap and i can see that ports 22 and 8080 are open.

    I could not get a gui to load on 8080 but if i https://ipaddress:8080 i can see an SSL certificate but i get a login prompt when i SSH to it over port 22.

    I am not sure how to find the SSH credentials.

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  7. I have asked the question dose vivint have access to my video on my Smart Drive DVR. Dose any out there know.

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  8. If the Smart Drive DVR is the same as the original SpaceMonkey, then no they do not.

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    Replies
    1. So is it true they can remote in and copy or remove video, I figured if I can they can.

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    2. Not to my knowledge. They no longer support the devices. You can call their technical support to verify that.

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  9. with your old smart monkey could you view your home security cameras remotely

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    Replies
    1. The space monkey never had any home security camera capabilities.

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